PT. Sinar
Mentari Jaya Abadi
Jalan Kehidupan No.14
SURABAYA 140812
Mr. Alvian Fadillah
Purchase Manager
Jalan cinta damai No. 14
MADIUN 11730
MADIUN 11730
Dear Mr. Alvian
Thank you for your inquiry letter of 1st august 2012
and interested in our advertisement.
As requsted, we enclose herewith the latest illustrated
catalogue together with price list and the terms. Dispatch of poduct will be
sent after we receive two weeks order letter, and we could give 4% cash
discount in 30 days from invoice date.
We are looking forward to your order soon.
Yours Sincerely,
Lestari Dwi Jayanti
Marketing Manager
<Source>
2. Reply of Order Letter
Sale Service
ABC Company
123 Nguyen Thi Dieu, District 1, HCM City
Tel: 0912.98.95.55 – 0823620142
Email: abc_customerservice@gmail.com
December 2nd, 2012
Nguyen Du Khanh Ngan
The Faculty of Foreign Language
Hochiminh City University of Technical Education
01 Vo Van Ngan Street, Thu Duc District, HCM City
Tel: 0982.90.91.92
Email: khanhngan@yahoo.com
Dear Ms. Ngan,
Thank you for your order on 1st December 2012. We would like to inform you that the dress Code No. 258 is still available and we shall delivery this one on time. However, the dress Code No. 361 has just out of order this morning because the model is the best selling now. Could you please let me know if we could wait for a more week to receive that one? We hope you could wait for that ones.
ABC Company
123 Nguyen Thi Dieu, District 1, HCM City
Tel: 0912.98.95.55 – 0823620142
Email: abc_customerservice@gmail.com
December 2nd, 2012
Nguyen Du Khanh Ngan
The Faculty of Foreign Language
Hochiminh City University of Technical Education
01 Vo Van Ngan Street, Thu Duc District, HCM City
Tel: 0982.90.91.92
Email: khanhngan@yahoo.com
Dear Ms. Ngan,
Thank you for your order on 1st December 2012. We would like to inform you that the dress Code No. 258 is still available and we shall delivery this one on time. However, the dress Code No. 361 has just out of order this morning because the model is the best selling now. Could you please let me know if we could wait for a more week to receive that one? We hope you could wait for that ones.
Very truly yours,
Steve Job
Director of Sale Service
<Source>
3. Reply of Complaint Letter
Dear Mr. Wong,
I am writing in reply to your letter of December 12 regarding the complaints you’ve made in the letter. I would like to apologize for our service which made you feel upset and I am going to explain the problems one by one.
Firstly, you told us that the instructor of the fitness class was unfit. Perhaps she is really physically quite unfit and I understand your worries.
However, she has all qualifications and good certificates. She is a qualified trainer and she is actually the most popular trainer in our fitness centre. Besides, I’ve already checked the time table of the course you’ve joined, I found that the course you joined was only an elementary course which is for beginners. Actually, our centre has classes with different levels to match up with the level of different members. I think that you are advanced and I suggest you joining the intermediate classes which are more suitable for you. We had also noticed that the equipment was bad and broken before we received your complaint. We have already bought a set of new ones and the centre is now placed with brand-new equipment.
Secondly, you complained that the canteen was dirty and the assistant was impolite. We are sorry about the unclean canteen and I regret to inform you that the canteen was clean by the outside service provider instead of our own staff. We’ve already found a new cleaning company and I hope the service will be better. Talking about the impolite assistant, I am afraid that he is a partime but not a regular staff. Nevertheless, we promised that we won’t employ him anymore to prevent the same thing from happening again. Moreover, I would like to explain about the unhealthy food in the canteen. Actually, we do offer some healthy food like fruit salad, corn, etc. Unfortunately, healthy food was all sold out at the day you came. After receiving your complaint letter, we even increased the amount of healthy food and I hope you can be satisfied.
Finally, we apologize for the very rude assistant manager. We were really shocked to learn that the assistant manager has such poor attitude. We have already investigated the case and disciplined him. We have given him a warning letter and we would lay him off if this happens again.
We regret that you are so dissatisfied with our service and we would we would like to upgrade your membership so that you can enjoy more privileges. It would be our honor to have you coming back to our fitness centre. If you have any worries or concern, don’t hesitate to contact us again. May I once again thank you for taking the time to write to us.
I am writing in reply to your letter of December 12 regarding the complaints you’ve made in the letter. I would like to apologize for our service which made you feel upset and I am going to explain the problems one by one.
Firstly, you told us that the instructor of the fitness class was unfit. Perhaps she is really physically quite unfit and I understand your worries.
However, she has all qualifications and good certificates. She is a qualified trainer and she is actually the most popular trainer in our fitness centre. Besides, I’ve already checked the time table of the course you’ve joined, I found that the course you joined was only an elementary course which is for beginners. Actually, our centre has classes with different levels to match up with the level of different members. I think that you are advanced and I suggest you joining the intermediate classes which are more suitable for you. We had also noticed that the equipment was bad and broken before we received your complaint. We have already bought a set of new ones and the centre is now placed with brand-new equipment.
Secondly, you complained that the canteen was dirty and the assistant was impolite. We are sorry about the unclean canteen and I regret to inform you that the canteen was clean by the outside service provider instead of our own staff. We’ve already found a new cleaning company and I hope the service will be better. Talking about the impolite assistant, I am afraid that he is a partime but not a regular staff. Nevertheless, we promised that we won’t employ him anymore to prevent the same thing from happening again. Moreover, I would like to explain about the unhealthy food in the canteen. Actually, we do offer some healthy food like fruit salad, corn, etc. Unfortunately, healthy food was all sold out at the day you came. After receiving your complaint letter, we even increased the amount of healthy food and I hope you can be satisfied.
Finally, we apologize for the very rude assistant manager. We were really shocked to learn that the assistant manager has such poor attitude. We have already investigated the case and disciplined him. We have given him a warning letter and we would lay him off if this happens again.
We regret that you are so dissatisfied with our service and we would we would like to upgrade your membership so that you can enjoy more privileges. It would be our honor to have you coming back to our fitness centre. If you have any worries or concern, don’t hesitate to contact us again. May I once again thank you for taking the time to write to us.
Yours sincerely
Pat Li
Pat Li
Manager
Super Fitness Centre
Pat Li
Pat Li
Manager
Super Fitness Centre
<Source>
4. Reply of Aplication Letter
Dear Mr.
Thank you for your application! If you have submitted your
resume properly, we would be able to review it immediately and send you a
reply. Please check your email often and leave your contact information for an
invitation for interview.
Please Reply to make a confirmation with us.
Yours sincerely,
The Administrative Officer
<Source>
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